Purpose-Built for Restoration
Water Damage Doesn't Wait. Neither Should Your Dispatch.
MSO answers your after-hours loss calls, qualifies the emergency, dispatches your on-call crew, and confirms — under 5 minutes. Every night, weekend, and holiday.
Today 6:37 PM
A real dispatch, on the on-call tech's phone — the same engine handles restoration calls identically.
Illustrative: A Gulf Coast restoration outfit — estimated numbers
$3,000
Avg emergency job
12
Dispatched jobs / mo
$36K
Captured / mo with MSO
Sound Familiar?
2 AM. Water Loss. Your Answering Service Takes a Message.
Standing water doesn't pause for business hours. Every hour it sits, the loss gets bigger — drywall, subfloor, and whatever's underneath it. Your answering service picks up, writes down a name, and moves on. No crew dispatched. No follow-up. That message sits until morning.
By then, the homeowner or the referral partner who called you has already called the mitigation company down the street — the one who dispatches 24/7. That's a job worth thousands, not hundreds, walking out the door.
How It Works
From Call to Crew Confirmed
Fully automated restoration emergency dispatch — under 5 minutes.
Step 1
Answers & Qualifies
AI picks up under 3 seconds. Active water damage, flooding, fire/smoke, or mold gets immediate dispatch. An old stain or a mold-inspection request gets booked for morning.
Step 2
Dispatches Your Crew
On-call crew gets SMS + phone call with full loss details — customer name, address, loss type, callback number.
Step 3
Confirms & Escalates
Follows up until someone confirms. No response? Escalates through your entire roster until someone's en route.
Why Restoration Companies Switch From Answering Services
A water loss doesn't need a message taken. It needs a crew dispatched.
| Answering Service | Your Cell | MSO | |
|---|---|---|---|
| Answers calls 24/7 | |||
| Dispatches tech directly | |||
| Follows up until tech confirms | |||
| Escalates through full roster | |||
| Logs everything | |||
| Real-time dashboard | |||
| Time to dispatch | 45–90 min | 15–30 min | <5 Min |
| Monthly cost | $800–$1,500/mo | $0 (your sleep) | $749/mo flat |
Pricing
Simple, Flat-Rate
Starts at $399/mo. Most restoration companies choose Full Dispatch at $749/mo.
At a $3,000 average emergency job, one after-hours call you would have otherwise lost covers months of the service.
No free trial. Charge on signup — here's what we guarantee instead.
Performance
Miss one emergency call, that month is free — every month, for as long as you're a customer.
See the terms →No lock-in
Cancel anytime, no contracts.
FAQ
Frequently Asked Questions
Stop Losing Water Losses Tonight.
4,600+ emergency dispatches. 0 missed. under 5 minutes.