How It Works
What Is AI Emergency Dispatch?
Not another answering service. A dedicated after-hours operations manager. Takes the call, classifies urgency, dispatches your tech, follows up until confirmed, and escalates through your entire team if needed — in under 5 minutes.
incoming call…
Customer Calling
123-456-7890
4,600+
Emergency Dispatches
0
Missed Calls
<5 Min
Call → Dispatch
From First Ring to Confirmed Tech
Answer. Dispatch. Track. Resolve.
A real after-hours call, played out across the phones that handled it — real messages, real timestamps.
Step 1 — Answer
The call is picked up in seconds
- Customer calls your after-hours line
- Your MSO agent answers — no voicemail, no hold
- Takes the intake: name, address, the emergency
<3 SEC
Answer time
incoming call…
Customer Calling
123-456-7890
Step 2 — Dispatch
Your tech gets the full job card
- Job card texted to your on-call tech
- He replies “Ok” — that's the confirmation
- Receipt logged against the job #
<5 Min
From call pickup to tech receiving the dispatch
Today 6:37 PM
Step 3 — Track
Every job lands on your dashboard
- Dispatch time and confirmation time, timestamped
- Job # and tech on every card
- Desktop and phone — the same live view
EVERY STEP
Logged & timestamped
Step 4 — Resolve
No answer? Your escalation chain takes over
- On-call tech goes quiet — 20 minutes, no confirmation
- The chain you configured kicks in, in order
- Calls + texts #1 until a human confirms
0
Missed emergencies
Escalations
Automatic coverage when a tech doesn't confirm
TP-0004 · Burst pipe — basement
Dispatched 09:12 PMMike R.
On-call tech
The Full Pipeline
How MSO Works
From call answered to dispatched tech — under 5 minutes. Fully automated.
AI answers in under 3 seconds
No hold music, no phone tree. Your caller is speaking to your dedicated AI dispatcher immediately.
Triages the call
Determines if this is a real emergency that needs immediate dispatch or a routine service request that can wait until business hours.
Dispatches your on-call tech
Your tech gets the full job details via SMS, email, and a phone call — all at once. They know exactly what the emergency is and where to go.
Follows up until confirmed
MSO monitors for tech confirmation after dispatch. If your tech hasn't responded within the window, MSO follows up with a direct phone call — not a text.
Escalates if no response
If your tech still doesn't respond, MSO escalates through your designated chain of command — contacting the next person on your escalation list. It doesn't stop until someone confirms.
Everything logged to your dashboard
Every detail — call recording, transcript, dispatch timeline, tech confirmation — logged to your operations dashboard in real time.
Industries
Built for Trades That Handle Emergencies
Electrical
Power outages, sparking outlets, safety hazards
Restoration
Flood damage, fire cleanup, mold emergencies
Reliability
What Happens When a Tech Doesn't Answer
The pipeline above only matters if it can't be dropped. Escalation runs your whole chain of command until a human confirms.
Never Fails to Reach Your Roster
Escalation runs through your entire on-call chain — no single point of failure between an emergency and a tech.
Reliability Under Emergency
Proven on a real 15-truck operation handling live emergencies every week, not a demo environment.
Every Call Accounted For
Full transcript, dispatch timeline, and confirmation logged for every call — nothing disappears into a voicemail box.
FAQ
Frequently Asked Questions
See AI Emergency Dispatch in Action
Build your dispatcher, hear it take a real call, and go live in under 30 minutes.