Guarantee Terms

The Missed-Call Guarantee

Advertised as: "Miss one emergency call, that month is free — every month, for as long as you're a customer." Here's what that means in practice.

What counts as a miss

A call MSO answered, classified as a genuine emergency for your trade, where no human technician confirmed the job within 60 minutes — despite the full escalation ladder running (every configured contact attempted, then you, the owner, alerted directly).

How we verify it

Against the dispatch log — the same timestamped record shown on your dashboard. Every stage (screened, paged, escalated, confirmed) is timestamped, so a miss is checkable, not a judgment call.

What does NOT count

• Calls where your configured contact list was empty — there was no one to escalate to.
• Calls where a tech confirmed the job but didn't attend. This guarantee covers confirmation-to-tech, not job completion.
• Non-emergency calls correctly screened and handled as can-wait.
• Outages caused by your own phone forwarding being turned off.

The remedy

A credit for that month's subscription fee, applied to your next invoice. One credit per calendar month, maximum.

How to claim it

Email chris@myserviceops.ai within 30 days of the missed call. Include the approximate time and the caller's number if you have it — we'll check it against the dispatch log.

The Speed Guarantee

Advertised as: "Live in 30 minutes or your first month's free."

What "live" means

Your dispatcher is fully configured — on-call roster, escalation contacts, business hours, and your call-handling rules — and has successfully answered a real test call the way it will answer a real customer, all inside a single kickoff call, start to finish.

How we verify it

Against your account's onboarding record: the timestamp your kickoff call started, and the timestamp your dispatcher took its first successful test call.

What does NOT count against us

• Delays caused by your phone carrier's call-forwarding setup on your end.
• Delays waiting on information only you can provide — your roster, your business hours, your script preferences.

The remedy

Your first month's subscription fee, credited to your account.

How to claim it

Email chris@myserviceops.ai within 30 days of your kickoff call if you weren't live inside 30 minutes.

Price-Beat Guarantee — Not Currently Active

Earlier marketing referenced a guarantee to beat or refund the difference on your current answering-service bill. That guarantee is not currently active — we don't yet have a published verification and refund process for it. If you're comparing costs against your current provider, email chris@myserviceops.ai directly and we'll work it out with you.